“Your privacy is not a game”
E Zen teams create original and memorable experiences so that players can have fun, interact with others and take pleasure through our games, applications, websites, and online services (collectively hereinafter referred to as our “Services”).
We collect your personal data so that you can benefit from our Services and we make it our duty to adhere to the rules of the game!
This privacy policy is designed to help you understand how your data is used, inform you of your rights, and how to exercise your rights.
1. What is personal data?
“Personal Data” (or “Data”), is all information that identifies you:
- either directly, for example, your last name, first name, email address, or telephone number;
- or indirectly, for example, your account ID, IP address, cookie identifier, or game data.
For more information about the Data that E Zen collects, go to Section 3 “When does E Zen collect your Data and for what purpose?”.
2. Can minor access our Services?
The age at which minors can create an E Zen account or have access to some of our Services depends on the personal data protection laws of each country. For more information, please see the article on the access and terms specific to minors in our Terms of Use of the E Zen Services.
3. When does E Zen collect your Personal Data and for what purpose?
We may collect your Data when:
a) You sign in to our Services with social login or your credentials from a third-party platform (for example, Facebook, Twitch).
We collect the data that you have agreed to share via the social media site or third-party platform in question.
b) You make a purchase in our games and in our online services.
We collect the Data needed to process your purchase, such as your last name, first name, mailing, and email addresses, country, bank details, and purchase history. This Data is sent to our partner service providers that are in charge of the payment and the delivery of your purchase (to learn more, go to Section 5 “How does E Zen share your Personal Data?”).
d) You use our games, applications, websites, and online services on a computer or mobile telephone.
We collect:
- Your game data, to improve your experience and the security of our Services such as: achieved game levels, rewards, rankings, completed game missions, statistics including the game time or the use of the various features as well as the data associated with any bugs and malfunctions.
- Your login and browsing data, to enable the operation and security of our Services, such as: visited pages, the identifier of your device and the connection (IP address, MAC address), login dates and times, information concerning the browser and the operating system you use.
We use various types of technologies such as cookies to collect such data when you use our Services or visit a third-party site where we and our partners provide content or carry out content use analysis.
We allow some of our partners to set and access their cookies on your device. These partners’ use of Cookies is subject to their own privacy policies and not this Privacy Policy.
To refuse Cookies or request their deletion as well as obtain the list of partners who are permitted to store and/or access these Cookies, please see the Cookies page.
You can also adjust your browser settings to understand when these Cookies are stored on your device or to disable the cookies by consulting your browser’s “Help” menu. Please note that these settings may affect your ability to shop online or to access certain features of our Services whenever these Cookies are needed for the operation of our Services.
f) You interact with other players (forums, chat rooms, E Zen social media pages).
We collect Data such as your user name, IP address, date, time, and we save the content of your messages to allow you to interact with other players in a secure environment.
g) You are exposed to personalized advertisements or content on our Services or those of our partners.
We collect Data such as your age and gender, the advertisement and the number of times it was watched, its location in the game, and the identifier of your device. We also collect information about your actions in relation to the advertisement, such as the sites visited as well as the dates and times of the visits.
We can combine the Data collected with our partners when you use our Services. We also combine this data with demographic, advertising, and market studies or with other analytic surveys.
We may also use all of your data collected to offer you personalized advertisements, products, services, or content (hereinafter referred to as “Personalised Content”) via our Services or those of our partners.
If you wish to withdraw your consent or object to the personalization of advertisements, please go to Section 6 “What are your rights and how do you exercise your rights”, then to the paragraph “Give and withdraw your consent”.
h) You take part in a contest or survey organized by E Zen.
We collect your last name, first name, date of birth, mailing, and email addresses.
We use this Data to administer the contest or the survey, to send you promotional offers, and/or for internal statistical purposes.
i) You contact us via the E Zen Customer Support portal or social media.
If you contact us via the Customer Support portal, we collect Data such as your last name, first name, user name, email address, date of birth, country, console identifier, and games registered on your Account, depending on your questions or requests.
If you contact us via social media, we collect some of the Data included in your profile.
We only use this Data to appropriately respond to your questions and requests.
4. How long does E Zen keep your Personal Data?
Unless the law specifies a different retention period, E Zen will only keep your Data for the time strictly necessary to carry out the operations for which said Data has been collected by E Zen.
For example, we will keep the Data associated with your Account until the closure of the Account. In some cases, the Data may be kept for a longer period such as when it is needed for us to apply a sanction.
8. Contact
If you have any questions about this document, please contact me at games.ezensoft@gmail.com